AI order intake from LINE chat
Most Thai shippers already send orders in LINE: a photo of a delivery note, a few lines of text, a forwarded message. A TMS that makes them switch channel loses the order. Turboo reads the chat instead.
What happens to a LINE message
A customer writes in your LINE Official Account or in the group your sales team already uses. Turboo's AI reads the text, the photos and the documents, extracts pickup, drop-off, goods, time window and contact, and files a job ticket — message to ticket in under 10 seconds, no manual keying.
Low-confidence reads are not guessed: the case goes to a person with the AI's notes attached, and every AI action is labelled and can be undone in one click.
- Reads informal Thai, mixed Thai/English and order references buried in the message
- Files the ticket in the Turboo workspace; the job continues into planning and dispatch
- Keeps the conversation in the customer's LINE — no app for them to install
Customers ask "where is my order?" in LINE — AI answers
The same assistant answers tracking questions from the job itself: status, truck position, ETA, and the proof of delivery once the driver closes the stop. Replies come from a named assistant in your LINE group or OA; a human can take over the thread at any time, and you control the tone and templates.
Customers who prefer a page get a branded tracking link with no login — see delivery tracking.
Who it is for
- Transport operators and 3PLs whose customers order by LINE and call CS to ask where the truck is
- Distributors whose sales teams forward orders from customer groups
- Any team re-keying LINE messages into a spreadsheet or an ERP today
What it costs
AI intake is included in the Order, Planning and Transport modules — there is no separate AI fee. Turboo is priced per trip: ฿30 a trip with unlimited users on the Operate plan; see pricing.
Common questions
Do customers know they are talking to AI?
Yes. Replies come from a named assistant in your LINE group or Official Account, and a person can take over the thread at any time.
What happens when the AI reads an order wrong?
Every AI action is labelled, has a confidence score and can be undone in one click. Below the confidence threshold the message goes to a person with the AI notes attached; nothing is sent to a customer without a confident match.
Does it work with LINE groups or only an Official Account?
Both. Turboo connects to a LINE Official Account and to the LINE groups your team already uses.
Sources (date checked)
- Turboo AI (2026-10-19)
- Turboo TMS 2.0 pricing (2026-10-19)